Return & Refund Policy

Policy Point Details
Return Window Request an RMA within 14 days of the parcel being marked "Delivered".
Eligible Items Energy jewelry, black pottery, yak‑leather bags, incense & aromatics. Excludes: earrings (hygiene), personalized or engraved items, clearance sales, gift cards.
How to Apply Email support@krishimaya.com with order number and photos → receive RMA code → ship back within 5 days and send tracking info.
Return Shipping Cost • Defect / wrong item / transit damage: we issue a pre‑paid UPS Ground label (US only).• Buyer’s remorse: customer pays return postage with full insurance.
Item Condition Unworn, tags intact; pottery unchipped; original packaging & free gifts included.
Inspection & Refund Refund to original payment method within 5 business days after inspection. Original outbound shipping is non‑refundable.
Refurbishment Fee 10 % of item value on non‑defect returns, covering re‑inspection and refurbishing (waived for first‑time customers).

 

For any questions, please contact support@krishimaya.com or visit our FAQ page.

Featured collection

Multicolumn

  • Is Black Pottery Healthy?

    • Made from natural, unglazed Tibetan clay—no chemical glazes or toxins.
    • Releases trace minerals (iron, zinc, strontium) when heated.
    • Micro-porous structure filters impurities, enhancing taste.

  • Care Instructions

    1. Season: Boil new cup in water for 5–10 min, then air-dry.
    2. Clean: Rinse with warm water only; use baking-soda paste for stains.
    3. Avoid Thermal Shock: Don’t microwave empty or rinse hot cup with cold water.
    4. Dry: Invert to air-dry or wipe with a soft cloth.
    5. Oil (Optional): Rub a thin layer of food-grade oil, let sit, then wipe to seal pores and add sheen

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